Terms and conditions

Owner of MapleFarm and related Services

Alpes S.r.l.

Via Stelvio, 234
23017 Morbegno (SO)
P.I. 00947280145

About MapleFarm
MapleFarm is an e-commerce site owned by Alpes S.r.l.

User-provided content

Users are responsible for their own and third-party content they share on MapleFarm, through their uploading, posting, or by any other means. Users hold the Owner harmless from any liability in connection with the unlawful dissemination of third-party content or use of MapleFarm, in a manner contrary to law.

The Owner does not carry out any type of moderation of content posted by the User or third parties, but undertakes to intervene in the face of reports from Users or orders issued by public authorities in relation to content deemed offensive or illicit.

Rights to content provided by Users

The only rights granted to the Owner with respect to content provided by Users are those necessary for the operation and maintenance of MapleFarm.

Content fornitiated by third parties

The Owner does not perform any prior moderation on content or links provided by third parties displayed on MapleFarm. The Owner is not responsible for such content and its accessibility.

Registration

In order to use the service or part of it, registration by the User is required by providing, truthfully and completely, all the data requested in the relevant registration form and fully accept the Privacy Policy and these general conditions. It is the User’s responsibility to guard their login credentials.

Purchase

Purchase procedure

Each submitted order placed by the User constitutes an offer to purchase products. Orders are subject to availability and discretionary acceptance by the Holder.

To complete the online purchase process, the User must select the products and complete the check-out, after carefully verifying the information in the order summary. The order is placed by confirmation of the order and is subject to payment of the price, taxes, and shipping and handling charges shown on the Order Summary form.

The Order Processing Receipt does not constitute acceptance of the order. The conclusion of the contract occurs when the Order Confirmation is sent by the Owner to the email address provided by the User.

The Holder reserves the right not to confirm an order by notifying the User within 5 business days of placing the order, to the email address associated with their purchase, of the possible unavailability of one or more of the products purchased. In this case, the Holder will refund the price of the products and, if all the purchased products are not available, the shipping costs incurred by the User.

Users are required to register on MapleFarm by providing their personal information and shipping address. Shipping costs are not included. Prices are given in Euros and include VAT. MapleFarm may provide different offerings throughout the year.

Methods of payment

The payment methods available to Users are described on the relevant pages of the site.

MapleFarm uses third-party tools for payment processing and in no way comes into contact with payment data – such as credit card data – provided by the User.

Invoices

For each order placed, if the Users have made an express request to do so, in the order notes contained in the order submission form and have provided the necessary data (valid VAT number or CF) when registering their Account, the Owner will issue an invoice for the material shipped, sending it by e-mail to the User in whose name the order was placed. For the details given when the invoice is issued, the information provided by the User at the time of order processing shall prevail. In fact, no change in the invoice will be possible at a later time after it has been issued.

Product availability

Prices, descriptions, and availability of displayed products are subject to change without notice. The photos included are adapted in relation to the display tool and for this reason are merely indicative of the appearance and size of the products, as they may differ partially from the images presented.

Even after the Order Confirmation email has been sent, in the event that certain products become unavailable due to the failure of the Owner’s manufacturers and/or suppliers to supply them or due to other causes not foreseeable at the time the order was placed, the Owner will refund the User the price of the products ordered and unavailable.

Execution of the Order

The Order is executed under the terms specified on the summary page and in the Order Confirmation email, subject to the availability of the ordered product. The Owner shall not be liable for damages suffered by the User due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time the Order Confirmation was sent.

Delivery

Deliveries are made during the usual working hours of the appointed couriers, to the address indicated by the User and in the manner specified in the order summary.

Upon delivery of the goods by the courier, the User is required to check that the packaging of packages is intact in every part, not damaged, nor compromised by weather or otherwise altered. Upon delivery, the User is also required to check the packaging by specifying on the delivery form any anomalies. If the User discovers any obvious damage to the packaging and/or the products contained therein or the mismatch in the number of packages, he/she must immediately object to them by placing a written reserve of control (specifying the reason for the reserve, e.g. “punctured packaging”, “crushed packaging”, etc.) on the courier’s proof of delivery or promptly inform the Holder. Once the delivery note has been signed, the Customer may not object to any dispute about the external characteristics of what has been delivered. Any problems with the physical integrity, correspondence, or completeness of the products received should be reported using the contact methods provided by the Holder.

If the Customer is absent at the address indicated by the User when placing the order, the Courier will make another delivery attempt to the same address; if delivery is also unsuccessful at the second attempt, the products will be returned to the Owner, who, depending on the User’s wishes, will either refund the price of the products (but not the shipping cost), or make arrangements for the new fulfillment and the additional shipping costs. The Owner cannot be held liable for delivery errors due to inaccuracies or incompleteness in the User’s completion of the purchase order, for any damage that may occur to the products subsequent to delivery to the carrier, or for delays in delivery attributable to the carrier. Except where otherwise indicated, MapleFarm can fulfill orders within the European Community.

Right of withdrawal

When purchasing products on MapleFarm, the User has the right to withdraw without giving reasons within 14 days. The withdrawal period expires after 14 days from the day the User or a third party – other than the carrier and designated by the User – acquires physical possession of the products. To exercise the right of withdrawal, the User must inform the Holder of the decision to withdraw by writing to customer.service@maplefarmsyrup.com

The User is required to send the products back to the Holder within 7 days from the day he/she communicated the withdrawal from this contract. The cost of returning the goods will be borne by the User.

The owner reserves the right to verify the integrity of the returned products and to proceed with the refund only after successful verification.

The holder will refund the amount of the returned products including delivery costs (except for additional costs resulting from any choice of a type of delivery other than the least expensive type of standard delivery offered).
Said refunds will be made using the same means of payment used by the User for the purchase. Where not possible, the User may agree to a different method of reimbursement. In any case, the User will not incur any costs as a result of such a refund.

Limitations to the right of withdrawal on products

Damaged or used products, even in part, will not be replaced or refunded.

The right of withdrawal does not apply to: custom-made or clearly personalized goods or goods that, by their nature, are likely to deteriorate rapidly (such as fresh food products), are sealed and not suitable for return for hygienic reasons or are related to health protection and have been opened after delivery.

In particular, according to Art. 47(1)(l) of the Consumer Code, the right of withdrawal does not apply to contracts for the supply of food, beverages or other goods for household use for current consumption supplied to the User’s home, place of residence or place of work by regular distributors.

Termination and Closure of User Accounts

Registered Users may deactivate their Accounts, request their deletion, or discontinue use of the Service at any time by contacting the Owner directly.

The Owner, in the event of a violation of these Terms, reserves the right to suspend or terminate the User’s Account at any time and without notice.

The Owner reserves the unquestionable right to inhibit at any time and without prior notice the access to MapleFarm, in full or limited to certain features, of Users’ Accounts for which payment irregularities, non-payment, image damage by means of the Internet, obscene, vulgar or inappropriate language for comment and review functions, repeated and continuous unsuccessful order attempts, cyber attacks or any other activity, explicit or implicit, that may cause direct or indirect damage to the Owner.

The Service is provided “as is”

The Service is provided by the Owner “as is,” without any express or implied warranty for its accuracy or availability.

Service interruption

The Owner reserves the right to add, remove functionality or features or suspend or discontinue the provision of the Service altogether, either temporarily or permanently. In the event of permanent discontinuation, the Owner will act as possible to allow Users to retrieve their information hosted at the Owner.

Resale of the Service

Users are not permitted to reproduce, duplicate, copy, sell, resell or exploit any portion of MapleFarm and its Services without express permission from the Owner, granted directly or through a specific resale program.

Manleva

The User agrees to indemnify and hold harmless the Owner (as well as any companies controlled or affiliated by it, its representatives, directors, agents, licensors, partners, and employees), from any obligation or liability, including any legal fees incurred in defending itself in court, that may arise from damages caused to other Users or third parties, in connection with content uploaded online, violation of the terms of law or the terms of these terms of service.

Permitted use

Users cannot:

• reverse engineer, decompile, disassemble, modify, or create derivative works based on MapleFarm or any portion thereof;
• circumvent the computer systems used by MapleFarm or its licensors to protect content accessed through it;
• copy, store, modify, change, prepare derivative works, or alter in any way any of the content provided by MapleFarm;
• use any robot, spider, site search/retrieval application, or any other automated device, process, or means to access, retrieve, scrape, or index any portion of MapleFarm or its contents;
• lease, fire, or sublicense MapleFarm;
• defame, offend, harass, engage in threatening practices, threaten or otherwise violate the rights (such as the right to privacy and publicity) of others;
• Disseminate or publish illegal, obscene, illegitimate, defamatory or inappropriate content;
• Use MapleFarm in any other improper manner such that it violates these Terms.